Warranty and Returns Policy

Warranty and Returns Policy main image Warranty and Returns Policy image

INSTALLATION WARRANTY

All products supplied and installed by Universalfuze licenced technicians are automatically granted a 3 year replacement warranty from date of installation. Installations booked by third party aftercare consultants are to be completed in line with the description and criteria agreed to on the dealership work order request portal. Should discrepancies arise between the work order request and the completed installation, Universalfuze will work directly with the end user for resolution and complete customer satisfaction, but under no circumstances will completed work/products be refunded or returned if Universalfuze has made all reasonable efforts to see to the end users requirements as agreed to in the work order request.

 

WARRANTY..

All of the listed items on Universalfuze.com are protected by an in house 2 year warranty unless otherwise specified (all Sony items carry a 36 month manufacturer warranty). Warranty claims are the sole resonsibility of the manufacturer of the product in question, but we are happy to assist you with any warranty processes. For more information on Australian warranty standards, see https://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties

Be sure to read any warranty information included with your products and keep the documentation in case of trouble shooting in the future. 

All Sony and Parrot warranty processes are handled by those manufacturers directly and the service center information that is included with your products.

For trouble shooting or warranty repairs on Parrot products, contact Parrot Support at http://www.parrot.com/au/support/ 

For trouble shooting or warranty repairs on Sony products, contact Sony Support at http://www.sony.com.au/section/servicecentres

For trouble shooting or warranty repairs on all other items, please contact us directly using the contact form below (return postage costs, if required, are the responsibility of the end user/buyer).

 

INSTALLATION WARRANTY

All items supplied and installed by Universalfuze include a 3 year warranty* with a lifetime warranty on all work completed.  For installation warranty concerns, please use the warranty request form below. Warranty service bookings in WA are completed at our Midland and Balcatta locations.

*If your new items came with a warranty registration form (Parrot, Kenwood, Clarion etc.) this warranty registration MUST be activated at your time of purchase to validate the extended 3 year warranty.

RETURNS POLICY..

If you are not 100% satisfied with your purchase, you can return your order for a full merchandise credit. You can return or exchange your item for up to 14 days from the purchase date. Exchange items must be in the condition you received them in and be contained in the original box and/or packaging. Return costs are to be paid by the buyer. We can only refund the value of the product, postage, call out fee and installation costs are not included in refunds or exchanges. If you would like a refund instead of a credit, the refund amount will incur a 30%restocking fee (calculated on product value only, no installation, callout or postage costs are included in the refund).
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Return to: Universalfuze, C/- Westec Distribution, 1/146 Balcatta Rd, Balcatta WA 6021 (be sure to include your name and email address).